Carpet Cleaning Blog

When a customer calls me for some service I try to retrieve as much information about the job they want us to do before we arrive. This information is key to a succesful carpet cleaning experience. I know based on how long it has been since last cleaning on how much soil and dirt could be in the carpet. It’s the spots and stains in the carpet that are my bigger concerns. My communication with customers is that they usually use terms like “spots and stains” interchangably. In simplest terms it is the product, chemical or material make-up that attaches itself to the carpet that decides if it is a spot or stain. A spot can be removed with a towel and warm water, shop-vac or professional carpet cleaning for the bigger or deeper spots that may be down close to the pad. This extra attention to the spot should not be of any great time or money charged to the customer in order for succesful removal. A stain on the other hand is another story. The chemical compound can attach itself to the fiber and even get inside the fiber often times making it difficult if not impossible to remove. The 2 most important questions I have for the customer about stains are: 1) How long has the stain been their? 2) Has anyone else tried to clean it up? Time is a huge problem with removing stains. Anything over a year old will probably make this attempt a real problem. If another carpet cleaner who does not have much experience in stain renoval has used some kind of chemical that was not meant for this kind of stain in the past could lead to a permanent stain.
I know my customers are interested in price when shopping for carpet cleaners but I suggest to them that they should also ask about years of cleaning experinece? and do they have a good success rate at stain removal. Price is important but at the end of the day, you did want your carpets to be cleaned and your stains removed.